YallaSupport
We're here to help with your Yalla account, your trips and anything that doesn't look right.
Contact us
Email support@yyalla.com and tell us what's going on. Please include the phone number or email address on your account, but never send your verification code to anyone.
Report a problem with a ride
In the app, open Profile, then Help & Support, then Report a problem. A member of our team reviews every report.
Feeling unsafe?
Yalla is not an emergency service. In an emergency, contact your local emergency number. The Safety Center in the app explains what to do in other situations.
Common questions
- I didn't get my verification code. Check your spam or junk folder if you used email. You can ask for a new code from the verification screen after a short wait, or use "Change email" (or "Change phone number") if you made a typo.
- How do I delete my account? Open Profile in the app and choose to delete your account. If you have an active trip, booking or request, finish or cancel it first.
- Why does Yalla want my location? See the "Location" section of our Privacy Policy.
- Do I pay through Yalla? Not at the moment. Payments are not currently available in the app.
Read our Privacy Policy and Terms of Service.